Confused about Marketing? See our Definitions.

Real Marketing will help your business conquer new peaks. [Mountains in Torridon]

I find that asking “what does marketing mean?” generates different responses and often some confusion. So, here are some definitions and explanations to answer this important question.

Firstly, marketing should not be confused with advertising, PR, sales, having a website or doing social media. These are just communication channels or promotional techniques.

This is my favourite definition and one of the simplest:

Marketing is a philosophy of business that places the customer at the centre of the universe.

Professor Peter Doyle marketing guru who taught me on the Warwick MBA many years ago! 13th May 2015

Peter Doyle’s definition says it’s all about focusing on the customer. This is easy to get your head round, and reminds us all that every area of our businesses, Finance, IT, Sales, Admin, must all start by answering “how would our customers view this?”

Marketing is the management process responsible for identifying, anticipating and satisfying consumers’ needs profitably. Creating satisfied customers is the major aim of the marketing concept.

Philip Kotler another well known marketing guru 13th May 2015

Marketing is the process of planning and executing the development, pricing, distribution and promotion of products and services to satisfy organizational goals.

Known as the ‘7 Ps’, the 7 key variables in the marketing mix are Products, Pricing, Promotion, Place (ie distribution), Physical evidence, Processes and People.

This means that your marketing manager or director should have some responsibility for your business strategy, your product strategy and your pricing (pricing is often the most challenging component of the marketing mix).

A customer is the most important visitor to our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work – he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.

Anonymous 13th May 2015

Marketing is often wrongly defined too narrowly in terms of ‘promotion’ – often as advertising, selling, PR or doing social media. Promotion is only the communications side of marketing. Promotion usually involves several different communication channels and tools.

Peter Doyle explains the difference between selling and marketing:

Selling tries to push the customer to buy what the business has. Marketing, on the other hand, tries to get the organisation to develop and offer what the customer will find of real value. In this way marketing seeks to build long term, mutually beneficial partnerships between the organisation and its customers.

13th May 2015

Your business’s approach to promotion should be multi-channel today, and there are more channels than ever to choose from, both offline (or traditional) and online (or digital). Many new channels have been created online since the internet was born.

As you’ll appreciate, marketing channels and tools include: literature, direct marketing, database marketing (or CRM/ customer relationship management), literature, PR, word of mouth, sales promotions (or offers), telemarketing, selling, advertising, customer service, websites, search engine optimization (SEO), search advertising (Google Adwords), online display advertising, blogging, video, social media, email, affiliates, and mobile marketing.

The most appropriate communication channels and tools for your business (the best ‘communications mix’) should be closely related to the buyer behaviour and ‘customer journeys’ (and ‘touch points’) of the groups of customers you are targeting.

…The customer you’ve got is one hell of a lot less expensive to sell to than the customer you don’t have yet. And that’s why the business process of Lead Generation, Lead Conversion, and Client Fulfillment is so critical to the growth of your business. And that’s what marketing is. The whole process. Not just a part of it but the entire thing.
Michael Gerber, The E-Myth Revisited

Michael Gerber, The E-Myth Revisited 9th January 2016

Your marketing budget is also a key consideration but a lot of marketing can be achieved on a small budget. Too often I find that I can significantly improve a small business’s approach to business development while reducing their budget. It’s all about using the right channels and investing in the right areas.

A business must sell products and services to survive and grow. Pursuing a clear marketing strategy helps sell an organization’s products and services, in fact, it makes ‘selling’ much easier.

Effective marketing helps build brands and produces the profits that are essential for the survival and success of individual businesses, as well as driving the economy. Your small business should aim to be a local or niche brand.

We all know examples of brands that we love: Apple, Google, VW, BT, Coca-Cola, John Lewis, Famous Grouse, Glenmorangie, Edinburgh Castle, Edinburgh Zoo, Mackie’s Ice Cream, Winton House (a client), Loretto School (a former client).

Excellent marketing is about making selling easier. This is achieved by really understanding your customers and your market, designing your products to meet ‘wants’ and ‘needs’ (both rational and emotional), making them easy to buy, and standing out from your competitors.

The marketing era has been with us since the 1950’s. It followed the production era (19th century to 1920’s) and the sales era (1920’s-1950’s).

Marketing has been dumbed down by the recent, long recession. You need to understand and embrace it because it will make your business successful and add value to our economy.

If you have some marketing questions or challenges, please call or email me, Christopher Lamotte, (07957 870071 or 01620 825751) for a free, no-obligation conversation.

I can offer a free Real Marketing Audit, a free initial Real Web and SEO Audit, or a Real Mobile Audit.

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